Terms & Conditions

What to know before you book with Urban EPC

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Urban EPC website and any services booked through it. Urban EPC is a trading name of [Legal Company Name] Ltd, a company registered in England and Wales under company number [Company Number], with its registered office at [Registered Address].

By using our website or booking a service through us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Our Services

Urban EPC arranges Energy Performance Certificate (EPC) assessments and related property certification services (including but not limited to Domestic EPCs, Commercial EPCs, SAP calculations, Gas Safety Certificates, EICRs, and associated reports) by connecting customers with independent, accredited assessors and engineers (“Assessors”).

Urban EPC acts as an intermediary/coordinator between you and the Assessor carrying out your assessment. Assessments are carried out by Assessors who are independently accredited under the relevant UK accreditation scheme(s) applicable to their discipline.

3. Bookings & Quotes

Quotes provided through our website are estimates based on the property information you provide and may be subject to change if the property details differ on inspection (e.g. property size, type, or accessibility).
A booking is confirmed once you have received a booking confirmation email from us.
We will make reasonable efforts to offer appointment times within the windows advertised on our website; availability may vary by location.

4. Access to the Property

You are responsible for ensuring the Assessor has safe and full access to the property, including all rooms, the loft space, and any outbuildings relevant to the assessment, at the agreed appointment time. If access cannot be gained, a missed appointment or re-visit fee may apply, as set out at the time of booking.

5. Cancellations & Rescheduling

You may cancel or reschedule your appointment free of charge up to [X hours/days] before the scheduled appointment time.
Cancellations made within [X hours] of the appointment, or missed appointments, may be subject to a cancellation fee of [£XX or X%], to cover the cost committed to the Assessor.
Where a Consumer books online and wishes to cancel under the Consumer Contracts Regulations 2013, please refer to Section 11 below.

6. Payment

Prices shown are inclusive/exclusive of VAT where applicable, as indicated at checkout.
Payment is due [in full at the time of booking / upon completion of the assessment], as specified during the booking process.
We accept payment via [card / bank transfer / other methods], processed securely through our payment provider.

7. Certificates & Reports

Once an assessment is complete, your certificate will be lodged on the relevant official register (e.g. the national EPC Register) and a copy provided to you, typically within [24–48 hours] of the assessment.
Certificates are produced in accordance with the government methodology applicable at the time of assessment. Urban EPC does not control the rating outcome — this reflects the physical characteristics of the property as assessed.
If you believe an error has been made in your certificate, please contact us within [X days] so we can investigate with the relevant Assessor.

8. Liability

Urban EPC arranges assessments carried out by independently accredited, insured Assessors. To the fullest extent permitted by law, our liability is limited to the cost of the service booked.
We are not liable for indirect or consequential losses, including loss of a sale, letting, or business opportunity arising from a certificate’s outcome or issuance timing, except where such loss arises from our negligence or breach of these Terms.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under English law.

9. Assessor Accreditation

All Assessors within our network hold current accreditation with a recognised UK accreditation body relevant to the service provided (e.g. an EPC accreditation scheme for Domestic/Non-Domestic Energy Assessors, Gas Safe registration for gas engineers, or NICEIC/relevant body for electrical inspections). We take reasonable steps to verify this accreditation but recommend customers may request evidence of accreditation directly from their Assessor if desired.

10. Website Use

You agree to use our website only for lawful purposes and not to misuse it in any way that could damage, disable, or impair its operation.
All content on this website (text, graphics, logos) is the property of [Legal Company Name] Ltd unless otherwise stated, and may not be reproduced without permission.

11. Consumer Cancellation Rights

If you are a consumer booking a service for personal use, you have a right to cancel within 14 days of booking under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, unless you have expressly requested the service begin (i.e. the assessment take place) within that period, in which case a proportionate charge may apply for services already delivered.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of [England and Wales / Scotland / Northern Ireland — select as appropriate], and any disputes shall be subject to the exclusive jurisdiction of the courts of [Governing Law Jurisdiction].

14. Contact Us

Questions about these Terms can be sent to [Contact Email] or by post to [Registered Address].