Cookies Policy

What cookies are, how we use them, and how you can manage them.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to site owners about how the site is used.

2. How We Use Cookies

Urban EPC uses cookies to:

Keep our website running smoothly and securely
Remember your quote/booking details as you move through the site
Understand how visitors use our website, so we can improve it
Deliver relevant marketing, where you have consented to this

3. Types of Cookies We Use

Strictly Necessary Cookies Required for the website to function — for example, enabling secure checkout during booking. These cannot be switched off.

Performance & Analytics Cookies Help us understand how visitors interact with our site (e.g. via Google Analytics), so we can identify improvements. These are anonymised where possible.

Functionality Cookies Remember choices you’ve made (such as your postcode or quote details) to improve your experience on return visits.

Marketing/Advertising Cookies Used to deliver relevant adverts and measure the effectiveness of marketing campaigns. These are only set with your consent.

4. Third-Party Cookies

Some cookies may be placed by third-party services we use, such as analytics providers, payment processors, or advertising platforms. These third parties have their own privacy and cookie policies, which we encourage you to review.

5. Managing Cookies

When you first visit our website, you’ll be shown a cookie banner allowing you to accept or manage your cookie preferences. You can also control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the booking process.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal reasons. Please check back periodically for updates.

7. Contact Us

If you have questions about our use of cookies, contact us at [Contact Email].